How To
Step-by-step walkthroughs to help you track invoices and payments
How To: Enable Automatic Invoice Sending
This will enable automatic invoice sending for all your customers.
How To: Create and Send a One-Off Invoice
This guide provides a straightforward process for creating and sending a one-off invoice, ideal for separate invoices that were paid and require adjus...
How To: Enable Automatic Invoice Sending per Customer
This will enable automatic invoice sending for specific customers.
How To: Assign a Parent Customer
Assign a parent to a customer to establish a billing relationship and streamline invoicing across related accounts.
How To: Set up Tax Rules for a Specific Customer
Apply specific tax rules to individual customers based on their location, registration status, or purchase behaviour to ensure accurate and compliant ...
How To: Configure and Set up Custom Tax Rules
Configure your tax rates based off your customer's location or product easily with our Manual Tax Calculator Integration. Note: A customer's address n...
How To: Configure and Set up Tax Registration Numbers
Set tax registration numbers (GST registrations, etc.) to be displayed in invoices based on certain rules. Note: A customer's address needs to be fill...
How To: Issue a Credit Note for an Invoice
Use Credit Notes to apply discounts or reduce the amount owed on unpaid invoices. Effective Date Internal Reason The customer will be emailed details ...
How To: Issue a Refund to a Customer
Issuing a refund to a customer is simple and can be done to correct billing errors or resolve issues. The customer will be emailed details regarding t...
How To: Configure and Send Credit Card Expiry Notifications
Easily notify your customers when their credit card is about to expire, prompting them to update their details so you can receive payments on time. In...
How To: Manually Process a Payment
Payments on invoices can be done manually in many ways, such as by wire, check or ACH. To make sure your invoice has the correct status after receivin...
How To: Configure and Send Invoice Payment Retry Notifications
If a payment for one of your customers fails, Maple allows you to continue to retry failed payments for invoices, as well as send out notifications to...
How To: Configure and Send Invoice Reminders
Set up and configure invoice reminders to notify your customers about upcoming or missed payments. There are four options: Basic Lenient Persistent Cu...
How To: Send all Pending Invoices to a Customer
This guide provides a straightforward method for efficiently managing customer payments by allowing you to send all pending or overdue invoices in one...
How To: Add Additional Customer Information to Invoices
This guide shows how to add essential details to customer records, applying changes retroactively to update past and future invoices. This will be pro...
How To: Add Additional Subscription Information to Invoices
This guide shows how to add essential details to subscription invoices, applying changes retroactively to update past and future invoices. This will b...
How To: Request a Payment Method from a Customer
Having a payment method on file from a customer allows you to automatically charge customers for payments.
How To: Set a Default Payment Method for a Customer
Setting a default payment method allows you to choose which payment method will be billed when creating contracts and subscriptions, and selecting "A...
How To: Generate an Upcoming Invoice
Subscriptions can be set for a future date, where you can view the upcoming invoice. To generate this to incur billing immediately, you can generate t...
How To: Roll up Child Invoices to the Parent
Learn how to roll up child invoices to a parent customer account. Before turning on rolled up invoices, ensure that you have established a parent-chil...
How To: Apply a Discount to a One-off Invoice
One-off invoices are great for charging for upgrades and add-ons outside of the current plan and correcting billing errors. When creating a One-off in...
