Payment Recovery and Reminders
Maple helps fight involuntary churn by handling failed payments and delinquencies smartly. You can maximize the recovery of revenue by automating payment retry mechanisms and customer payment information update notifications ahead of card expirations. Dunning is the process used by businesses to reduce payment failures and collect outstanding payments from customers on time. Maple provides the following levers for dunning.
Payment Notifications
Three default configurations for notifications and reminders can be enabled within Maple: Basic, Lenient, and Persistent. You can also create a custom schedule based on your preference.
Repeat Reminders
You can also enable continuous notifications/reminders that are sent on a recurring cadence starting from the date of the last preset notification/reminder.
(Example: Email the customer after 5 days, Email the customer every 3 days following)
Payment Retries
Payment failures are not uncommon and can occur for a variety of reasons. If a payment fails, Maple can continue to retry failed payments for invoices that can be auto-charged. Payment retries can also be triggered on a per-invoice basis from the web application. The following actions can be applied when setting up payment retry notifications:
Retry payment, with email
Email customer
Cancel Subscription
Mark subscription as unpaid
Notify account owner
How To: Configure and Send Invoice Payment Retry Notifications
Upcoming or Unpaid Invoice Reminders
Once invoices are generated, Maple can send automated dunning messages at regular intervals and escalate communications when payments are upcoming or due. The reminder schedule can be fully configured through the Maple web application. The following actions can be applied when setting up upcoming or unpaid invoice reminders:
Email customer
Notify account owner
How To: Configure and Send Invoice Reminders
Credit Card Expiry Notifications
Maple automates messages to customers to remind them of the expiration date of their credit cards. These notifications trigger customers to update their payment method to avoid situations where their card gets declined or blocked due to an expired credit card. The following action can be applied when setting card expiry reminders:
Email customer